PAYMENT TERMS & CONDITIONS
By booking and/or paying for a wine tour with Wine Tours Baja (WTB), you agree to the following Terms and Conditions:
BOOKINGS & RESERVATIONS
Tours are reserved and confirmed on a first-pay basis. When scheduling conflicts occur, priority is given to the customer who pays first.
All tours are considered tentatively booked until full-payment is received. WTB reserves the right to cancel reservations that have not been paid.
We encourage early payment to secure your tour.
If we have not received your full payment at least 72 hours before your tour's scheduled time, your reservation will be cancelled.
Acceptable forms of payment are cash, PayPal or credit card. Payment is only accepted in U.S. Dollars.
To pay by credit card, please request an electronic invoice. Upon request, you will be sent an electronic invoice via email. The email containing your invoice will come directly from our credit card processor, PayPal. Once we have confirmed receipt of your payment in full, your WTB representative will email you with a confirmation.
IMPORTANT TOUR REQUIREMENTS
All tour participants must agree to and sign the appropriate Wine Tours Baja release of liability agreement prior to participating in a tour. Every individual should complete and sign his/her own agreement. Failure to sign and return a release of liability agreement will constitute your cancellation without refund or credit.
By booking and/or paying for a tour with WTB, you agree to abide by the WTB Tour Policies. You agree that failure to follow these policies will result in immediate cancellation of your tour without refund or credit.
You must be at least 18-years old to participate in Wine Tours Baja tours. Proof of age may be requested by WTB staff before participation is allowed.
All participants must cary a valid government-issued photo identification document (i.e. passport, passport card, driver's license, state/government issued photo ID).
Cruise ship passengers must also carry the identification issued by their cruise line -- this identification is required for re-entry to the Port's secured facility.
All participants are solely responsible for the safekeeping of their own identification and travel documents. You agree to not leave your identification or travel documents unattended at any time, or stored in any unattended WTB vehicle. You acknowledge and agree that Wine Tours Baja is not responsible for the safekeeping of your identification or travel documents.
CANCELLATIONS, RESCHEDULING & REFUNDS
Canceling within 72 hours of your scheduled tour: No refunds or credits will be issued if you should need to cancel or reschedule your tour within 72 hours of your tour's scheduled start time. Rescheduling will not be allowed for tours cancelled in this window.
Canceling between 7-days and 72 hours of your scheduled tour: Tours cancelled between 7-days and 72 hours of your tour's scheduled start time will be refunded 50% of your payment. Rescheduling without penalty may also be allowed under certain circumstances (see below).
Canceling between 14 days and 7 days of your scheduled tour: Tours cancelled between 14 days and 7 days of your tour's scheduled start time will be refunded 75% of your payment. Rescheduling without penalty may also be allowed under certain circumstances (see below).
Canceling with more than 14 days notice: Tours cancelled with 14 or more days notice will be refunded 90% of your payment, minus a $75 cancellation fee. Rescheduling without penalty may also be allowed under certain circumstances (see below).
Rescheduling: Tours cancelled before 72 hours from your tour's scheduled start time may be rescheduled to another available date within three (3) months of your original reservation date, without penalty—in this case, you must contact WTB to reschedule your tour within 72 hours of canceling. Failure to contact WTB within 72 hours of canceling will result in forfeiture